Mission & Vision


iCircle is a licensed non-profit Managed Care Organization offering health plans to individuals enrolled in Medicaid in 30 counties throughout the Western, Central, Southern Tier, and Finger Lakes regions of New York. Managed Care is a health insurance plan or healthcare system that coordinates the provision and ensures the quality of care and services for its members through a network of contracted, collaborative providers.

iCircle Care is a Managed Long-Term Care (MLTC) plan. As a MLTC plan we work across multiple support systems to streamline the delivery of long-term care services for adults at least 18 years of age who are chronically ill or disabled; and who wish to stay in their homes and communities.

Through these managed care plans iCircle will assure its members access to personalized, life-enriching hometown care for their healthcare and social support needs. 

OUR Mission

Working together to enrich, support, and empower our members and their families, in their homes and communities.

OUR Vision

The benefits and services we provide enrich the lives of our members, who along with their caregivers, are highly engaged with us to effectively plan and arrange for their ongoing individual health and social support needs.


  • Individual Choice. Our members have the right to their own individualized care plan designed for their personal-best quality of life and independence.
  • Inclusion and Diversity. Our members and their care and support teams are always welcomed, respected, and supported. All members, regardless of language, ability, background, and need have access to fair treatment and opportunity, in the least restrictive way, in their community of choice.
  • Empowerment and Respect. We honor and attend to our members and their individual choices by supporting their personal approach to self-expression and self-determination.
  • Cultural Competence. We serve our members, across their varied cultures and communities, effectively and compassionately through our actions, attitudes, and words.
  • Learning and Innovation. We connect and partner with our members so we can learn from each other and work together to continuously improve their health and well-being and the ongoing benefits and services we provide.
  • Community. We are present, in collaboration with a network of trusted providers, in the communities we serve, offering access to integrated services and supports that are locally-based in the communities where our members live.
  • Stewardship. We manage our members’ collective resources responsibly by working to maximize quality, optimize benefits based on need, and eliminate barriers in their own communities and across support systems.