iCircle care MLTC has been acquired by VNS Health Effective 4/1/26

iCircle members transitioned to VNS Health on 4/1/26 unless the member selected another health plan. Providers have 120 days from the original date of service (prior to 4/1/26) to submit a CLEAN claim to iCircle MLTC via Clearing House 835 file (Electronic Submission) or via postal in which the date of submission will be the date in which iCircle MLTC receives the postal claim to the below address:

     iCircle Care
     860 Hard Rd
     Webster, NY 14580
     ATTN: Claims Department

Electronic Claims are to be sent via Clearinghouse until 12/31/26:

     Clearinghouse: Visibiledi
     Payer Name: iCircle
     Payer ID: ICRCL
     Authorization Number: Provided on Authorization from iCircle
     Member Account Number: Provided on Authorization from iCircle (Medicaid #)

Provider Portal

Access to the provider portal will be discontinued 12/31/26

Access to the Provider Portal will be discontinued 12/31/26.  After this date user accounts will be disabled.  Please download Payment Vouchers or associated 835s (ERAs) prior to 12/31/26

Effective Jan. 1, 2027, iCircle will stop accepting electronic claims. For any unsubmitted or unpaid claims for service dates prior to April 1, 2026, paper claims must be mailed to iCircle Care, 860 Hard Rd, Webster, NY 14580.

Hometown Care

iCircle is a licensed non-profit Managed Long-Term Care Organization offering a health plan to individuals enrolled in Medicaid in 30 counties throughout the Western, Central, and Southern Tier regions of New York.
Allegany
Broome
Cattaraugus
Cayuga
Chautauqua
Chemung
Chenango
Cortland
Delaware
Erie
Genesee
Herkimer
Livingston
Madison
Monroe
Niagara
Oneida
Onondaga
Ontario
Orleans
Oswego
Otsego
Schuyler
Seneca
Steuben
Tioga
Tompkins
Wayne
Wyoming
Yates

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Celebrating Nurses Week!

MAY 6-12, 2024

Thank you to all our iCircle Nurses for being a vital part of our mission of working together to enrich, support, and empower our members and their families, in their homes and communities.