CDPAP Recipients and Caregivers are required to transition to the selected Statewide Fiscal Intermediary, Public Partnership, LLC (PPL). The deadline to transition to PPL is Friday, March 28, 2025.
Click here for CDPAP Transition Resources or call PPL at 1-833-247-5346
General email inquiries
[email protected]
Enrollment/General Inquiry
Toll-Free number 1-844-iCircle (424-7253)
Provider Services Line
Toll-Free number 1-844-283-2884
Member Care Assistance
1-844-MY-ICARE (694-2273)
Complaints/Appeals
1-855-775-3778
FAX: 1-888-519-2816
TTY: DIAL 711
Corporate Mailing Address
iCircle Services
860 Hard Road
Webster, NY 14580
Marketing Materials
To access iCircle marketing materials, contact us at [email protected] or 1-844-iCircle (424-7253).
Click to download the iCircle Care brochure now.
(Click here to download the brochure in Spanish)
Member Handbook
To access our Member Handbook download or read it online here.
Make a Referral to iCircle
iCircle welcomes your referrals. If you know someone who would benefit from joining iCircle, please call 1-844-iCircle (424-7253) or email [email protected]. Downloadable Referral Form.
