Read online or download the iCircle Care member handbook.

Read online or download the addendum to the iCircle Member Handbook (read it in Spanish)

To request a hardcopy of the iCircle Care member handbook please call Toll-Free Number 1-844-694-2273 or email [email protected]

Read online or download the iCircle Care provider directory.

• Central New York Provider Directory
• Eastern New York Provider Directory
• Western New York Provider Directory

To request a hardcopy of the iCircle Care provider directory please call Toll-Free Number 1-844-694-2273 or email [email protected].

Check out other helpful and informative documents available for you to read online or download for future reference.

• Referral Form
• Member Handbook Complaint & Appeal Language
• iCircle Notice of Privacy Practices
• Get the Facts About Breast Cancer – NYS DOH
• Fight the Flu Fact Sheet
• NYS DOH Pneumonia Information
• What You Can Do To Prevent Falls

Transportation Guidelines:

• Transportation for a hospital discharge must be arranged by calling 844-694-2273
• Pick up times are scheduled a minimum of one hour in advance of appt time.
• This request form is to be used for requests for medical transport made at least three days in advance, but not more than 30 days in advance. Please Note: Requests received after 4:00 pm on Fridays may not be processed until the following Monday.
• Transportation is for medical services and appointments only
• If the appointment requires multiple stops, please call Member Services at 844-694-2273